Please Join Us March 9-13 for Resident Appreciation Week
We appreciate you every day for being part of our community, and we have set aside a whole week to show you how much! March 9th marks the beginning of Resident Appreciation Week and the kickoff for the annual Tenant Satisfaction Survey!
Stop by the Welcome Center from 3pm-6pm for our Community Kids Day, where a giant inflatable obstacle course complete with slides and a pool will be set up, and the Kona Ice truck will be giving out free ice treats (limited supply, first come first serve)! We look forward to seeing you there!
Here's the lineup for Resident Appreciation Week:
Monday 3/9: Community Kids Day
Tuesday 3/10: Mario Day
Wednesday 3/11: Pup Cup Palooza
Thursday 3/12: Bay Swag Day
Friday 3/13: Lucky to Have You St. Patrick's Giveaway
Scholarship Applications Are Now Open!
Submit an Application Today
Harbor Bay residents have access to a unique scholarship program for all family members with plans to continue their education, either full- or part-time, at any accredited college, university, or vocational school. High school seniors, as well as current undergraduates or returning students, are eligible. The online application process is now open for the 2026/27 academic year and will close on April 15th. In total, 134 MacDill residents have been awarded scholarships totaling over $383K since 2008. One of our most recent scholarship winners, Mariah, who was awarded in 2025, is currently pursuing a degree in elementary education at Clemson University with the goal of becoming a teacher. Learn more about this opportunity and submit an application here.
At Your Service
Staff Spotlight: Daniel Roman
We’re proud to introduce Daniel Roman, Environmental Supervisor in the Remediation Department of Maintenance.
Born and raised in Southwest Miami, Florida, Daniel brings both heart and grit to his role. After high school, he joined the U.S. Army, serving two combat tours in Iraq as an Infantryman with Bravo Company, 2nd Battalion, 14th Infantry, 10th Mountain Division from 2004-2005 and 2006-2007. His military experience helped shape the resilience, discipline, and leadership skills he carries with him today. Daniel is also a devoted husband to his amazing wife and a proud father of three beautiful daughters, who inspire him daily to work hard and be his best self.
Daniel began his career in remediation 10 years ago as a water damage technician. Through dedication and hands-on experience, he rose through the ranks from Lead Technician to Senior Technician and now Environmental Supervisor. Over the years, he has managed a wide range of remediation projects involving water, mold, fire, and biohazards. His experience spans from single-family homes to 20-story apartment complexes affected by fire suppression systems, as well as large-scale structural fire losses. His depth of field experience gives him a practical, solutions-driven approach to every project.
When asked about the best advice he’s ever received, Daniel shared: “Accept people for how they are, but place them where they belong. You are the CEO of your life-hire, fire, and promote accordingly.”
His leadership style reflects that mindset. Daniel describes himself as kind, respectful, but firm. He believes every team member has something valuable to offer and emphasizes the importance of listening and mutual respect. One of his core principles is to praise in public and correct in private - fostering both accountability and morale.
Daniel looks to his children for inspiration. They motivate him every day to stay focused, work hard, and lead by example.
If he had to describe himself in one word, it would be Resilient. No matter the challenge, Daniel shows up every day with determination and a positive mindset.
Reflecting on his career journey, he shares an important reminder: protect your mental health, set boundaries, and focus on what you can control.
We’re excited to have Daniel’s leadership, experience, and resilience guiding our Environmental team. Please join us in welcoming him to this role!
Landscaping Schedule
Your Feedback Matters
The Air Force Tenant Satisfaction Survey Begins in March
At a time when everyone from your hairdresser to Amazon asks you to “tell them how they did” or to “review this or that,” it’s very easy to get “Survey Fatigue.” But some surveys are much more important than others, and this is one of those surveys: The Department of the Air Force’s Tenant Satisfaction Survey.
Why? Because the results of the Tenant Satisfaction survey directly impact the day-to-day operations of the housing communities where service members and their families live. The Air Force uses the feedback to improve the experience of service members living in privatized and government-owned housing and to better understand service members’ concerns.
The surveys are administered by a third-party firm, allowing service members and their families to offer truthful and anonymous feedback. The surveys will arrive via an email link, this year starting in March.
Winner's Circle
New to Harbor Bay?
If you’ve just moved into Harbor Bay, we’d like to welcome you and hope you enjoy your time living with us on base. Please note that all new community members receive a survey from Satisfacts asking about their Move-In experience. The email comes directly from SatisFacts, a professional survey company --- and we are grateful for all the feedback.
SatisFacts Monthly Giveaway: Win a $100 Visa Gift Card!
All residents, those who’ve just arrived, and those who’ve lived here for a while also receive surveys upon completion of a Work Order, so you can tell us how this experience went for you. These are also shared directly to residents by email from SatisFacts.
As a thank you for taking the few minutes to complete these surveys, all survey respondents are placed into our monthly drawing, where we select five lucky residents at random to win a $100 Visa gift card.
New Resident Portal Coming Soon
We are excited to announce that Harbor Bay is transitioning to a new property management software system. This upgrade will provide you with a brand-new resident portal, RentCafe, that will replace the current LOFT resident portal. Please note the following:
The LOFT payment portal access ended on Friday, February 27th. Online payments will resume once the new portal launches at a later date where you will once again be able to make payments online via the RentCafe portal after creating a new account. At that time, we will notify you and provide instructions on how to create a new account and submit payments through the RentCafe portal.
Credit and debit card payments will not be available until the new portal is active. We will notify all residents as soon as this feature is restored. During this time, rent payments may be made directly at your Community Management Office by check or money order.
All routine, urgent, and emergency service requests must be placed through Millie, our AI assistant, by calling 813.840.2000. Millie is available 24/7 for your convenience.
Once the new portal is active, you will receive a notification with login details and instructions.
We appreciate your patience during this transition and apologize for any inconvenience this may cause. If you have any questions, please don’t hesitate to reach out to your Community Management Office. In the meantime, work orders can be submitted through LOFT or Millie. See below for more information:
Submit a Work Order
By Phone: (813) 840-2000
In Person: Visit the Maintenance Office at 2120 Secord Ave.
We are pleased to announce the upcoming transition to a new software platform beginning March 2nd with an anticipated Go Live date of March 23rd.
There are no changes to how residents can submit work orders during the transition period. Residents will continue to submit their work orders as usual through Mille (AI), via phone, email or by visiting our office. While work orders will be addressed and completed, we will not be able to close them out during this transition time. This means you will not receive Satisfacts Surveys until after the transition is completed.
There will be no interruption to work orders during the transition period. Emergency and urgent work orders will continue to be dispatched and completed in real time.
All work orders will continue to be tracked in the current system and reconciled into the new system upon Go Live.
Meet Your 24/7 Maintenance Assistant, Millie
Meet Millie, our maintenance support AI available around the clock! She is always available to help you with maintenance issues—day or night.
Residents can text, call, or email Millie to get help or submit a maintenance request. Millie identifies you by your phone number, and if she doesnʼt, you can simply share the primary leaseholderʼs name and unit number. During emergencies, Millie will escalate the issue and connect you directly with the maintenance team. Millie sends instant replies and proactive updates as technicians work on and complete your requests.
Harbor Bay Bites
Resident Resources & Quick Links
Military Spouse Employment Opportunities
The Military Spouse Employment Partnership (MSEP) is a special program offered through the U.S. Department of Defense that connects military spouses with partner employers who have committed to recruit, hire, promote, and retain military spouses. MacDill is one of the partner employers that are committed to supporting spouses' professional growth and success. Learn more about the program here.
Is Your Spouse Deployed?
Take advantage of our Deployed Spouses Program, which provides additional support to families experiencing deployment during their time living at Harbor Bay. This program offers extra support to these families for small household tasks, such as lawn maintenance, hanging up home decorations, and other miscellaneous “to-dos” around the house. Please contact the office if we can provide you with this support.
EV Charging
Do you have an electric vehicle? If the answer is yes, you may be interested to know that MacDill has a unique partnership with TRO Energy Solutions (TROES) as part of our commitment to sustainability. TROES can install Level 2 EV charging equipment right at your home. The equipment is tested and maintained by TROES, and residents can use the chargers with ease through TROES’ ChargeTime app. Consult your welcome packet for all the details, or call our office for more information.
Your Community Management Team Quick Reference
Community Director Candice Rosalez: 813-840-2600 | crosalez@tmo.com
Assistant Community Director Geri Leto: 813-840-2600 | gleto@tmo.com
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